Support

Last updated 22 October 2026

Write to support@kiss4u.ru — we answer in English or Russian, usually within two business days. Include the email you registered with and a short description of what happened; never send your password.

How do I report or block someone?

Open your conversation with them, tap «Leave conversation» and choose «Report» or «Block». A report blocks the person immediately and goes to the moderators. You can unblock in Settings → Blocked.

How do I delete my account?

Settings → Account settings → Delete profile, on the website or in the app. We will email you a link: once you confirm, your profile, photos and conversations are permanently deleted.

The code email does not arrive

Check your spam folder and the address you typed. You can request a new code after a minute. If nothing arrives at all, write to us from another address.

I forgot my password

Tap «Forgot password?» on the sign-in screen — a code to set a new password will be emailed to you.

Danger at a meeting

If you are in danger, call the local emergency number (112 in Russia and Europe, 911 in the US). Then report the person in the Service — we will review it and block them.